Our General Sales Conditions are applicable to all the orders placed via LENROI s.r.o. Upon request, we will send our General Sales Conditions to you in writing. The most recent version shall always apply. Read them before ordering!
Article 1. Acceptance of general sales conditions
- The present terms and conditions shall apply to each offer and agreement between LENROI s.r.o. and a second party (the customer), insofar as parties have not explicitly deviated from the present terms and conditions in writing.
- The present terms and conditions shall also apply to agreements with LENROI s.r.o. who will call for the services of third parties for the excecution.
- Possible deviations from the present general terms and conditions shall only be valid provided they have been explicitly agreed upon in writing.
Article 2. Order confirmation
- All offers by LENROI s.r.o. shall be free of obligation and shall be made in writing (by mail of post).
- LENROI s.r.o. shall only be bound by offers if the customer accepts such, preferably in writing, within thirty (30) days.
- All prices are including V.A.T.
- Once the payment has been confirmed, the order is accepted by LENROI s.r.o. and will be confirmed by LENROI s.r.o.
- It shall not be possible to bind LENROI s.r.o. to her offers if the customer should have understood in accordance with the requirements of reasonableness and fairness and according to the usual criteria in social and economic life that the offer, or part thereof, obviously contains a mistake or an error in writing.
- If the acceptance deviates from the offer given, LENROI s.r.o. shall not be bound by it. The agreement shall in such event not be concluded in accordance with said deviating acceptance, unless LENROI s.r.o. indicates otherwise.
- LENROI s.r.o. reserves the right not to accept payment, and therefore not to confirm, for whatever reason, any order, including but not limited to reasons resulting from product supply, a problem with the order received, or a problem completing the delivery. Received payments will be returned in 10 days.
Article 3. Prices
- The total price, shown on the order, is definitive and includes: prices of the products, handling costs, packaging and transport to the Netherlands.
- Our prices and shipment-handling charges and offers are in Euro's. No custom duties or value added taxes shall be due for deliveries in the European Union.
- Orders from business in the European Union, excluding Czech Republic, in the possession of a vat-identification number will be treated as a intra-community transaction. LENROI s.r.o. delivers your order with 0% V.A.T. The European tax legislaten is at all times leading.
- LENROI s.r.o. can not be held responsible for false information in your business data and/or vat-identificationnumber.
Article 4. Payment
- Payment to LENROI s.r.o. has to occur before delivery, unless agreed otherwise.
- You can pay the amount by transfering the total amount to account number 1033.68.736 in the name of. L.J. van der Ende / I.S. Rosenboom.
- Handling and shipment of the ordered goods take place after payment of the total amount has been received bij LENRO! s.r.o.
- Following information will be asked: Name, address, zipcode, phonenumber, e-mail address, creditcard information, shipping address if other than above.
- The info will appear on the screen and can be printed for your convenience.
- Automatically an e-mail will be send to your e-mail address with a confirmation number on your order.
- Your information will not be passed on to third parties (according to the Person Registration Law, Netherlands).
Article 5. Delivery
- LENROI s.r.o. undertakes effort, once the order has been accepted and payment has been conceived, to deliver the products to the address clearly indicated by the customer.
- The purchased goods will be delivered by mail or parcel service. For deliveries outside the E.U. applies that the customer is responsible for import-duties in his or her country. Please contact your local tax-office.
- All delivery costs are for the customer's account.
- If the customer refuses to take delivery of the purchased goods or fails to give the information or instruction necessary to their delivery, additional costs for extra delivery or storage are on the customer's expense.
- LENROI s.r.o. cannot and will not for any reason, be held liable for any deterioration in the products due to customers failure to collect the products in a timely manner.
- Any term of delivery, given by LENROI s.r.o. shall only be indicative. Depending on the country involved, delivery time may vary from four (4) till thirty (30) (working) days after conformation by LENROI s.r.o.
Article 6. Guarantee
- LENROI s.r.o. guarantees that the goods to be delivered shall meet the usual requirements and standards that can be set for and made upon them and that they have taken all the necessary care and attention to assure they correspond to the description that is given on the site and date the order was made.
- The guarantee mentioned above shall be valid for the standard period the goods ought to be fresh, untill date best before if applicable.
- No guarantee is given at defect goods when this is the result of a) injudicious or improper use, b) when the customer or third parties have introduced changes or tried to introduce changes to the goods without LENROI s.r.o. 's knowledge or consent in writing, c) if they have used it for purposes for which the goods were not intended.
Article 7. Receipt
- Upon receipt, the customer must inspect the delivered goods at the moment of delivery, but in any case in as short a period of time as possible. He/she must examine whether the quality and the quantity of the delivered goods comply with what was agreed upon.
- Possible visible shortcomings must be reported (description given) via e-mail to info@tsjechiewinkek.nl within 48 hours following recediving, together with the submission of the note of purchase and the defect good.
- A not visible shortcoming must be reported in 5 days after discovery, but before the end of the warranty. When the warranty has expired, LENROI s.r.o. has the right to bill all made costs for replacement, including administrion and shipping costs to the customer.
- Also when the customer has claimed in time, he/she will be binded in bying the products. If the customer wants to return mentioned products he/she needs to contact LENROI s.r.o. The products can only be returned after agreement of LENROI s.r.o. for the customers expenses.
Article 8. Transfer of risk
- The risk of loss of, or damage to the products being the subject of the agreement, shall be transferred to the customer the moment the said products are judicially and/or actually delivered to the consumere and therefore fall into the power of the consumer or of third parties to be appointed by the consumer.
Article 9. Cancellation
- The customer has the right for a period of 5 working days to end the agreement, without stating any reason. He/she should inform us in writing via info@tsjechiewinkel.nl. All made expenses for returning the products are for the customer's account.
Article 10. Copyrights
- LENROI s.r.o. shall reserve the rights and authorities to which she is entitled under the Copyright Act.
- The design of the Webshop, sketches, films, software and other material or (electronic) files, shall remain LENROI s.r.o.'s property. This also applies for materials which are available for customers of third parties, unless agreed on otherwise in writing.
- If used by the customer this can only be done exclusively and must not be reproduced, made public or brought to the notice of third parties.
Article 11. Liability
- When the producer of a defective good is liable for consequential damage, LENROI s.r.o. 's liability shall be limited to replacing the defective good, or to returning the purchase price.
- The customer is personally liable for its choice of products and after delivery is entirely responsible for the conservation and consumption of the products.
Article 12. Force majeure
- Nor LENROI s.r.o. nor the customer shall be held to fulfil any of their obligations if they are hindered to do so due to a circumstance through no fault of their own and which cannot be attributed to them by virtue of law, a legal action or generally accepted practice.
- In addition to the provisions of the law and the judge-made law in this respect, force majeure in the present general terms and conditions shall furthermore be understood to be any external circumstance, be it envisaged or not, on which LENROI s.r.o. cannot have any influence but which prevents LENROI s.r.o. from fulfilling the obligations.
Article 13. Safeguarding
- The customer shall safeguard LENROI s.r.o. against claims filed by third parties concerning intellectual property rights on material or data provided by the customer.
- The customer shall guarantee that if he/she provides LENROI s.r.o. with any information carrier, electtronic files or software, they are free of viruses and defects.
Article 14. Disputes
- LENROI s.r.o.has te right to submit the dispute to the Court deemed competent by the law.
Article 15. Applicable law
- Dutch law shall apply to each and every agreement between LENROI s.r.o. and the customer. The Vienna Sales Conventions shall be explicitly excluded.
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